Privacy Policy

1. Introduction

InChicerva English Learning ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

This policy applies to all information collected through our website (inchicerva.com), our educational services, and any related services, sales, marketing, or events.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for our courses or services
• Subscribe to our newsletter
• Contact us through our website or phone
• Fill out application forms or surveys
• Participate in promotional activities

This personal information may include:

• Full name and contact information (email, phone number, address)
• Date of birth and nationality
• Educational background and English proficiency level
• Payment information (processed securely through third-party providers)
• Emergency contact details
• Immigration status (if relevant to course enrollment)

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address and geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website or source
• Device identifiers and characteristics

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. These may include:

• Essential cookies: Necessary for website functionality
• Analytics cookies: Help us understand how visitors use our website
• Marketing cookies: Used to deliver relevant advertisements
• Preference cookies: Remember your settings and preferences

You can manage your cookie preferences through our cookie management system or your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

3.1 Educational Services

• Providing and managing our English learning courses
• Assessing your English proficiency level
• Tracking your academic progress and performance
• Providing personalized learning recommendations
• Issuing certificates and transcripts

3.2 Communication and Support

• Responding to your inquiries and requests
• Sending important course-related notifications
• Providing customer support and technical assistance
• Sending promotional materials and newsletters (with your consent)

3.3 Business Operations

• Processing payments and managing billing
• Maintaining accurate records for regulatory compliance
• Improving our services and developing new offerings
• Conducting research and analysis to enhance our programs
• Preventing fraud and ensuring security

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific information and context:

• Contract performance: Processing necessary to provide our educational services
• Legitimate interests: Improving our services, marketing, and business operations
• Consent: Marketing communications and optional services
• Legal obligation: Compliance with educational and tax regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

• Payment processing companies
• Email marketing platforms
• Customer support tools
• Learning management systems
• Analytics and website performance tools

5.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or illegal activities

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to equivalent privacy protections.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Secure server infrastructure and firewalls
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing through PCI-compliant providers

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specific retention periods include:

• Student records: 7 years after course completion (Australian regulatory requirement)
• Financial records: 7 years for tax and audit purposes
• Marketing data: Until you unsubscribe or request deletion
• Website analytics: 26 months (Google Analytics default)

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, machine-readable format

8.2 Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact details and preferences

8.3 Deletion and Restriction

• Request deletion of your personal information (subject to legal requirements)
• Restrict processing in certain circumstances

8.4 Marketing Communications

• Unsubscribe from marketing emails at any time
• Opt out of promotional communications
• Manage your communication preferences

To exercise these rights, please contact us using the information provided in Section 12.

9. International Data Transfers

InChicerva is located in Australia. If you are accessing our services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia where our servers are located and our central database is operated.

Australia has been recognized by the European Commission as providing adequate protection for personal data. For transfers to other countries, we ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are designed for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately so we can delete such information.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

14. Complaints and Dispute Resolution

If you have concerns about how we handle your personal information, you can:

1. Contact us directly using the information above
2. Lodge a complaint with the Australian Privacy Commissioner (www.oaic.gov.au)
3. For EU residents: Contact your local data protection authority

15. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

This Privacy Policy is effective as of January 08, 2025.